Whenever I use an app to take a taxi in Singapore I now always give the driver a 5 star rating, no matter how good or bad the experience was.
That might seem like a strange thing to do, but I have been doing it ever since I read this fascinating article by Caroline O’Donovan at BuzzFeed, which looks at the whole issue of driver ratings in the fast growing ride-hailing sector.
By Don Rapley Share: LinkedIn Twitter Published on May 19, 2017

Leaders need to have many qualities to be successful, but I think being a good listener comes near the top of the list. Listening can appear to be quite a passive and ineffective activity, so why is good listening so important for leaders?
By Don Rapley Share: LinkedIn Twitter Published on March 20, 2016

Great teamwork is a key factor in delivering great business performance. Leaders are constantly encouraging their teams to trust each other and work together for a common purpose because they know that engaged and motivated teams deliver great results.
By Don Rapley Share: LinkedIn Twitter Published on February 28, 2016